Support
The normal Opal technical support hours are 8am to 8pm Monday to Friday (excluding Bank and Public holidays). Any exceptions to these hours will be posted on the Network status page.
You can contact us by the methods below:
| Via telephone |
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| Call 0845 456 6541 or 0845 310 3444 to speak to one of our specialist engineers. |
| Via this website |
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| Complete our technical support request form. This will automatically raise a ticket in our task management system that is monitored by our engineers. |
| Via email |
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| Send an email to support@opal-solutions.com detailing your request and your email will also automatically raise a ticket in our task management system that is monitored by our engineers. Please provide as much detail as possible. |
| Out of hours |
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| Click here for more information on our out of hours contact details. |
Network Status
There is currently 1 open report.
Please click here for the full Network status ticketing policy.
Please note: All support calls may be monitored for training purposes.
Support